Delete your Pratar account
In the app
- Open Pratar and tap the settings icon at the top of the home screen.
- Scroll down and tap Delete account.
- Confirm with Delete account.
By email
If you can’t use the app, email [email protected] from the address you signed in with and ask us to delete your account. We’ll confirm when it’s done.
What’s deleted
Everything linked to your account: your name and email address, sign-in identifiers, recordings, transcripts, feedback, conversations, recurring mistakes, reviews, saved words, settings, streaks and progress. Deletion starts immediately and is complete within 30 days. Technical logs that may contain your account identifier expire on their own after 30 days. Nothing is kept after that.
Delete some of your data, and keep your account
Each practice session holds its recordings, transcripts, feedback and conversation. To delete one, swipe it to the left in your history, or open it and tap the delete button. That removes it straight away, including its mistakes from your progress. You can also remove saved words from your word list. To have other data deleted, email us from the address you signed in with and say what you’d like removed.
Subscriptions
Deleting your account doesn’t cancel a Pratar Pro subscription, because the App Store or Google Play bills it. Cancel it first in your App Store or Google Play settings (see Support). Purchase records that Apple, Google and our payment processor RevenueCat are required to keep follow their own retention rules.